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#Connexx smart remote app inop with android 5.0 update
#Connexx smart remote app inop with android 5.0 tv

If the TV does not start up or still does not respond to the remote control, proceed with step 4.

#Connexx smart remote app inop with android 5.0 update

Visit Philips TV support web page (to find the latest software version and instructions to update the TV, or proceed with the the related article below ”How to update the software of the TV?”. Ensure that the software of the TV is up-to-date. An external device can be the cause of the issue. Verify after each device is connected if the remote control is still functional. If the TV starts up and the remote control is functional again, the external devices can be connected to the TV again, one by one. If the TV does not respond, press the button/joystick on the TV to switch the TV ON. Switch the TV back ON with the remote control. After one minute only reconnect the power plug.

Unplug the TV’s power plug from the wall socket and wait for one minute after the LED light has switched OFF.

Unplug all cables and accessories from the TV such as:Īntenna cable, HDMI cables, CI+ module, surround systems, etc.

Proceed as follows to check if the TV’s functionality can be restored:

If the light is not visible, the remote control is not working.

If the light is visible, the remote control is producing a signal.

Point the infrared LED light of the remote control to the lens of the cameraĪ white light should be visible on the preview screen of the camera when a button is pressed on the remote control.

Note: the following steps are not possible with an iPhone/ iPad camera! Those have an IR filter.

Infrared light cannot be seen by the human eye, but it is visible when looking through the preview screen of a camera or a smart device. Test the remote control with a digital camera or the camera on a Smart Device. The remote control is working correctly if the TV still does not respond to the remote control proceed to step 3.

No, the LED does not light up: the remote control (or its batteries) is not working correctly.

Place new batteries in the remote, preferably alkaline non-rechargeable batteries.Ģ.2 Does the LED light on the TV light up when pressing the button on the remote control? Proceed as follows to check if the remote control is functioning correctly: